Other Frequently Asked Questions

Pre-order Information

What is a pre-order?
BulbHead is always working to bring you the best and brightest solutions for everyday problems. Pre-order provides our customers with the option to buy new products before they hit the shelves. Pre-order allows you to reserve product(s) early. The product will ship to you on the first available date. The shipping date is listed beneath the "PRE-ORDER" button on the product page. Only select BulbHead products are available for pre-order.

Am I guaranteed to get an item in the promised shipping period or availability date?
We work our hardest to ensure our customer promise is met however we cannot ensure shipping periods due to customs, processing, and carrier.

When should I expect to be charged?
We charge your payment method upon order placement.

Can I cancel or modify a pre-order?
At, the moment we are not able to modify orders or pre-orders. 
 

When will my pre-order item ship?
BulbHead guarantees that we will always post the best availability and shipping information for our products. We know that you want to receive your bright ideas as soon as you can and we are working hard to get these items as soon as they're available!

What if I order multiple items? Can I combine in stock and pre-order items?
You can! You won’t be charged for your pre-order item until it becomes available and is on its way to you.

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
Your items will ship as they become available

My Account

How to reset my password?

• Resetting your password via email

1. Click on ‘Forgot password’ from your login screen
2. Enter your email address in the email field and click ‘Submit’
3. If there is an account associated with your email, you will receive an email with a link to reset your password.
4. Click on the link within the email
5. Enter your new password and confirm password

• Resetting your password from within my account

1. If you are already logged in into your account, you can reset your password by clicking on ‘Account Information”
2. Check off the checkbox labeled ‘Change password’
3. Enter your current password and new password

• How to update my shipping & billing address?

1. Login to your account
2. Click ‘Address Book’ on the left panel navigation
3. Shipping and billing address will be editable from this screen
   
   

How do I delete my account?

Please contact our customer support team, via the Contact Us or call+1 [phone]  Mon - Fri 9:00 AM to 5:00 PM AST.

How do I unsubscribe from BulbHead’s International marketing emails?
To unsubscribe from BulbHead’s marketing emails, please click on the unsubscribe link located in the footer within the email.

How do I delete my payment information from my account?

Please contact our customer support team, via the Contact Us or call+1 [phone] Mon - Fri 9:00 AM to 5:00 PM AST.

Coupons, Promotions, and Gift Cards

How do I apply promo code to my purchase?
You can apply your promo code and see your savings either in your Shopping Cart or at the order review section of Checkout before you place your order.

How do I edit/remove my promo code?
You can edit or remove a promo code by clicking on ‘Cancel’ on the promo code box within your shopping cart or on the order review section of checkout before you place your order.

Can I apply multiple promo codes?
You can only use one promo code at a time.

My promo code does not work, what do I do?
Please check the promo code, the expiration dates, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team, via the Contact Us or call+1 [phone] Mon - Fri 9:00 AM to 5:00 PM AST.

Does BulbHead International sell gift cards?
At this time, BulbHead International does not sell gift cards.

Can I redeem an outside gift card?
Bulbhead International does not accept outside gift cards.
 

Payments 

My payment method was charged multiple times, what do I do?

Please contact our customer support team, via the Contact Us or call [phone] Mon - Fri 9:00 AM to 5:00 PM AST.